I was talking to a group of ladies recently and it turns out that two of them work as radio control officers at different police headquarters. The chance of that happening seemed quite unusual – if they’d worked at the same county HQ you would understand them knowing each other but they hadn’t med until this function. Both ladies came from completely different jobs in the past. Neither had been connected with police work before but they both felt their job was one of the most important in the world of law enforcement. They take calls from members of the public and legal teams. There is a great deal more to it than appears on the tv cop shows. There is no educational preparation as such, just a good all round ‘can do’ attitude and relevant people to people skills. A calm, firm, reassuring voice helps diffuse a lot of situations that are kicking off too.