When you work in a particular sector of industry or services, it can be quite easy to start picking up the language without even noticing. I had connections with a lady who worked for several years as private personal secretary to the judiciary – she was already an excellent PA and had worked in sales and marketing too. I couldn’t help noticing though that as soon as she got back to her former career – being a legal secretary, her whole persona changed. I was impressed at how she gradually dropped the casual mannerisms and clothes – opting rapidly for the sober dark suits and sensible shoes . . . no bad language and her vocaulary definitely improved. There’s a lot to be said for listing to a very educated voice for house whilst doing the judges’ work via audio typing!